COVID-19 Policy Response
Since the global outbreak of the novel coronavirus in 2019, MojoSee has been following the development of the epidemic. The health and safety of you and our employees is our top priority during this difficult time.
To continue to meet customer needs and ensure safety, we have taken the following measures:
1. Our own facility ensures continued safe and timely support to meet customer needs, fully complying with the recommendations of public health authorities and local government regulations, and implementing stringent disinfection procedures as usual.
2. Cooperate with many world-renowned carriers such as DHL, UPS, FedEx, TNT, etc., in accordance with strict safety standards, and continue to deliver to all parts of the world where local conditions and restrictions allow.
3. Implement strict measures and protocols to ensure our employees can support customers in a safe manner. To learn more about our employee care during the COVID-19 pandemic, check out our latest blog - Helpful Tips for Wearing Contact Lenses During COVID-19.
4. To guarantee the best customer experience, we have updated the return and refund policy, extending the return and after-sales warranty from 7 days to 14 days. For items received within 14 days, unopened and in perfect condition, if you no longer want them, you can contact our customer service team and we will arrange a return as soon as possible. For quality problems (torn, incomplete, shriveled, etc.) found within 14 days of after-sales warranty, please contact us immediately and send us a clear picture of the defective item. We'll replace it once we're done checking. For more details, please review our Returns and Refunds Policy.
COVID-19 is a huge challenge for the world, but MojoSEE believes we will overcome it by working together. We really appreciate your continued support and love, it means a lot to us. This time, we are still fighting side by side as usual. Together, we will make a difference!
For more tips on wearing colored contact lenses during COVID-19, check out our latest blog - Helpful Tips on Wearing Contact Lenses During COVID-19.
For any questions, inquiries or return/refund requests, please feel free to contact us via our email: email@example.com.
Remember, MojoSee is always with you. Sending hope for health and safety to everyone. ❤